Welcome to your Cranfield campus accommodation – we hope you will enjoy your time here and that you find your new home comfortable. Whether you’re in single, couple or family campus accommodation there is some information you’ll need to know, such as key contacts, housekeeping, how to pay fees and your tenancy, which you’ll find on this page. We’re here to help, so if you have any further questions don’t hesitate to get in touch with us.

Accommodation information for singles

Key contact information

Emergency on-campus

In the event of an emergency call campus Security on:

  • T: 01234 750111
  • Or the Duty Manager on T: 07766 780726

Emergency services – ambulance, police or fire service

To call an ambulance, the police or the fire service dial 999. The external operator will ask for the service you require and your location. These calls are free of charge.

Accommodation Office

Located in Building 41 (Stafford Cripps):

Opening times:

  • Monday to Friday, 08.00 to 17.00

Repair requests/housekeeping

If you need to discuss repairs to items in your room or have a housekeeping related enquiry, please contact the appropriate reception below.

Lanchester Hall Reception

For those living in Lanchester Hall, Chilver Hall, Fedden House and shared houses.

Opening times:

  • Monday to Thursday, 08.30 to 19.00
  • Friday, 08.30 to 18.30
  • Saturday, 09.00 to 13.00

Contact information:

Mitchell Hall Reception

For those living in Mitchell Hall or Stringfellow Hall.

Opening times:

  • 00 to 23.00

Contact information:

Settling into your new home

In your first few days…

  • Pay your accommodation fees
  • Check your inventory
  • Familiarise yourself with the campus

Inventory

When you move in you will find a complete list of contents in your room. Please check that you agree with the inventory; add any comments you have and return it to either Lanchester Hall or Mitchell Hall reception within seven days of moving in.

Groceries

If you need to stock up on groceries, there is a Budgens supermarket on campus or the Cranfield Students’ Association shop. In Cranfield village there are two small supermarkets: Budgens and the Co‑Op. A larger supermarket (Tesco) is located in Kingston. If you order your groceries online, supermarkets will deliver your shopping to your house for a small delivery fee.

TV licence

If you are going to watch TV on your mobile device, PC or television, you are required by law to have a TV licence. To get a licence, visit www.tvlicensing.co.uk/student.

Mail deliveries

Halls of residence

Your mail will arrive at the mail room in Building 108. You will receive an email to collect any mail that arrives for you.

Shared houses

Mail is delivered directly to each house.

Housekeeping



Repairs

If you have any maintenance issues with your accommodation, please raise them with Housekeeping. Their contact details can be found inside the front cover of this booklet.

Launderette

There is a card-operated launderette located at Lanchester Hall, Mitchell Hall, Stringfellow Hall and East Road. Cards are available from Mitchell Hall Reception.

Noticeboards

Please use the noticeboards provided and do not stick things to the walls. Any damage to paint work is chargeable.

Insects and vermin

If you notice any insects or evidence of vermin in your accommodation, please report it to either Lanchester Hall Reception or Mitchell Hall Reception.

Pets

Please note that pets are not permitted in University accommodation.

Water supply

Tap water is safe to drink in the UK. It is recommended that only the cold supply is used for drinking.

Bathroom maintenance

Bathrooms are prone to condensation which can cause mould to form. To prevent this, extractor fans should be kept on. The fan will automatically switch on when the bathroom light is on.

Your tenancy

It is important that you read your tenancy agreement and understand your obligations as a tenant, and the University’s as a landlord.

Payment of accommodation fees

An invoice for your fees will be sent to you via email approximately one week after you arrive. For peace of mind there is a small one‑off insurance charge which covers personal possessions etc. The charge for this will be included in your first invoice.

Payment methods

Online

You can choose to pay via our online portal: https://webpayments.cranfield.ac.uk/Logon.aspx

By instalment

Accommodation fees can be paid on a monthly basis by direct debit from a UK bank account. You should complete the direct debit form as soon as your account details are confirmed. It is important that you keep up‑to‑date with your accommodation fees. If you are experiencing any difficulties, please talk to the Accommodation Office.

Payment terms

You will need to pay one quarter of the year’s rent when you receive the invoice and then a further quarter after three months, six months, and nine months.

Home contents insurance

We have arranged some contents insurance cover for you with Endsleigh, the no.1 student insurance provider. Find out more here. – link to new Endsleigh contents insurance page attached as PDF

Noise

Please consider other occupants at all times, especially regarding noise levels. If you are being affected by noise and the offender does not respond positively to your request for quiet, please contact a member of the accommodation team.

Find out what’s going on

Student eBulletin

Your monthly update delivered direct to your Cranfield inbox.

Intranet

Your one-stop-shop for all you need to know about being a student with us.

#HelloCranfield

Keep up-to-date with what’s happening on campus and share your Cranfield photos with us on social media.

@cranfielduni

/cranfielduni

@cranfielduni

Cranfield University

CranfieldUni

Accommodation for couples or families

Key contact information

Emergency on-campus

In the event of an emergency call campus Security on:

  • T: 01234 750111
  • Or the Duty Manager on T: 07766 780726

Emergency services – ambulance, police or fire service

To call an ambulance, the police or the fire service dial 999. The external operator will ask for the service you require and your location. These calls are free of charge.

Accommodation Office

Located in Building 41 (Stafford Cripps):

Opening times:

  • Monday to Friday, 08.00 to 17.00

Repair requests/housekeeping

If you need to discuss repairs to items in your room or have a housekeeping related enquiry, please contact Lanchester Hall Reception.

Opening times:

  • Monday to Thursday, 08.30 to 19.00
  • Friday, 08.30 to 18.30
  • Saturday, 09.00 to 13.00

Contact information:

Settling into your new home

In your first few days…

  • Pay your accommodation fees
  • Check your inventory
  • Familiarise yourself with the campus

Inventory

When you move in you will find a complete list of contents in your home. Please check that you agree with the inventory; add any comments you have and return it to either Lanchester Hall or Mitchell Hall reception within seven days of moving in.

Groceries

If you need to stock up on groceries, there is a Budgens supermarket on campus or the Cranfield Students’ Association shop. In Cranfield village there are two small supermarkets: Budgens and the Co‑Op. A larger supermarket (Tesco) is located in Kingston. If you order your groceries online, supermarkets will deliver your shopping to your house for a small delivery fee.

TV licence

If you are going to watch TV on your mobile device, PC or television, you are required by law to have a TV licence. To get a licence, visit www.tvlicensing.co.uk/student.

Housekeeping

 

Repairs

If you have any maintenance issues with your accommodation, please raise them with Housekeeping. Contact details can be found inside the front cover.

Washing machines (family houses only)

If you wish to purchase a washing machine, please contact Lanchester Hall Reception prior to making your purchase to discuss installation.

Bathrooms and maintenance

Bathrooms are prone to condensation which causes mould to form; extractor fans should be kept on to help prevent this. After using the bathroom, open the window for a short time to ventilate it.

Water supply

Tap water is safe to drink in the UK. It is recommended that only the cold supply is used for drinking.

Water pipes

To prevent water pipes freezing, please ensure that your heating is kept on during the cold winter months. Please do not pour fats or oils down the kitchen sink, toilet or outside drains, as the fat will solidify and block the pipe.

Gardens

You are responsible for keeping your garden tidy. The grass is cut by approved contractors; however you are responsible for keeping the garden free from clutter.

Insects and vermin

If you notice any insects or evidence of vermin in your accommodation, please report it to either Lanchester Hall Reception or Mitchell Hall Reception.

Pets

Please note that pets are not permitted in University accommodation.

Energy saving

To keep your energy costs down avoid using electric radiators and immersion heaters as they consume high levels of electricity.

Your tenancy

It is important that you read your tenancy agreement and understand your obligations as a tenant, and the University’s as a landlord.

Payment of accommodation fees

An invoice for your fees will be sent to you via email approximately one week after you arrive. For peace of mind there is a small one‑off insurance charge which covers personal possessions etc. The charge for this will be included in your first invoice.

Payment terms

You will need to pay one quarter of the year’s rent when you receive the invoice and then a further quarter after three months, six months, and nine months.

Payment methods

Online

You can choose to pay via our online portal: https://webpayments.cranfield.ac.uk/Logon.aspx

By instalment

Accommodation fees can be paid on a monthly basis by direct debit from a UK bank account. You should complete the direct debit form as soon as your account details are confirmed. It is important that you keep up‑to‑date with your accommodation fees. If you are experiencing any difficulties, please talk to the Accommodation Office.

Change of circumstances

If your family circumstances change, it is your responsibility to ensure that you have suitable accommodation. For example, if you have another child while in residence and need more space, you will need to secure accommodation privately as we are unlikely to be able to offer you another house on campus. If you are a resident in Fedden House, please be aware that children are not permitted to stay in the studio apartments under any circumstances.

Home contents insurance

We have arranged some contents insurance cover for you with Endsleigh, the no.1 student insurance provider. Find out more here. – link to new Endsleigh contents insurance page attached as PDF

Find out what’s going on

Student eBulletin

Your monthly update delivered directly to your Cranfield inbox.

Intranet

Your one-stop-shop for all you need to know about being a student with us.

#HelloCranfield

Keep up-to-date with what’s happening on campus and share your Cranfield photos with us on social media.

@cranfielduni

/cranfielduni

@cranfielduni

Cranfield University

CranfieldUni