Maximise your organisation’s performance and learn how to boost performance at the individual, team and organisational level. Read more Read less

This course explains the linkages between strategy, performance measurement and performance improvement. It also considers the role of the workforce as a fundamental means to achieve continuous improvement and maximise your organisation’s performance. 

In addition you will learn to effectively implement performance management initiatives and understand how to use information effectively to successfully execute strategy.

At a glance

  • Dates
    • 12 - 13 Apr 2018
  • Duration2 days, residential
  • LocationCranfield Campus
  • Cost£2,400 + VAT
Operational Performance Management Programme

What you will learn

  • Connect your strategy to performance improvement and create a performance culture
  • Understand the dynamics of processes, process performance and process improvement 
  • Use statistical process control and lean tools 
  • Deliver operational excellence and strategic alignment 
  • Understand the management and leadership roles for successful performance 
  • Achieve operational excellence and provide value for your key stakeholders 
  • Set appropriate targets to motivate the workforce 
  • Enhance the efficiency of processes while improving the quality of products and services 
  • Launch the strategic measures into action 
  • Connect strategy with performance improvement initiatives 
  • Accelerate the use and adoption of strategic and operations performance measurement systems 
  • Set feed-forward and feedback performance reviews to nourish people and processes.

Core content

  • Use of Information 
  • Improving Internal Processes and Partnerships 
  • Data Automation  
  • Continuous Improvement 
  • Tools and Techniques 
  • Implementation 
  • Organisational Learning and Culture. 

Pre-Course Activity

Prepare half a page about “the current status” of your organisation’s performance improvement processes, capabilities and maturity. This has to be completed before the start of the course.


Day One covers:

  • Introduction 
  • Use of Information 
  • Improving Internal Processes and Partnerships 
  • Data Automation 

Day Two covers:

  • Continuous Improvement 
  • Tools and Techniques 
  • Implementation 
  • Organisational Learning and Culture

Who should attend

Managers, executives or analysts who have responsibility for performance management and improvement projects.

Programme Director

Mike Bourne

Accommodation options

Tuition, course materials, full board accommodation and lifelong access to Alumni Membership benefits are included in the price of this course.

If booked with Strategic Performance Management, on consecutive dates, the total price will be £5,400 + VAT. 

Location and travel

Cranfield School of Management is situated in Bedfordshire close to the border with Buckinghamshire. 

The School is located almost midway between the towns of Bedford and Milton Keynes and is conveniently situated between junctions 13 and 14 of the M1.

London Luton, Stansted and Heathrow airports are 30, 90 and 90 minutes respectively by car, offering superb connections to and from just about anywhere in the world.

For further location and travel details

Location address

Cranfield Management Development Centre 
Wharley End
MK43 0HG

This course is provided by Cranfield Management Development Ltd a wholly owned subsidiary of Cranfield University