Director of Banking Operations, Metro Bank
Andy is the Director of Banking Operations at Metro Bank. His career in Banking and Finance spans over 20 years specialising in Operations Management and Change Delivery with a focus on Payments at both the organisational and industry level.
Andy’s career started at Lloyds Bank where he spent 9 years in a variety of roles including Offshoring, Private Banking Operations and Operational Transformation through automation. After that he spent 5 years at Barclays heading up their Global Payments Operations team including setting up and running their first Global Command Centre – a dedicated payment monitoring and incident management capability.
Andy then moved to Metro Bank to head up their Payment Operations team with responsibility for Payments, Cards, Treasury Operations, Reconciliations, ISA, Switching and Industry engagement. In December 2021, he added Customer Service Operations to his accountabilities when he took on his current role.