JamesHead of Unsecured Lending Products, HSBC UK

Andrew is the Head of Unsecured Lending Products for HSBC UK, which covers Credit Cards and Personal Loans for HSBC, First Direct, M&S Bank and John Lewis Financial Services.  He joined HSBC in 2008 as a graduate and has worked in various roles across the Bank including COO and CoS roles.

More recently he has spent the last four years running various Unsecured Products within the UK business.  Andrew's current responsibilities as Head of Product covers ensuring the Unsecured business meets financial targets, delivers fair customer outcomes and meets all regulatory commitments.  This is done through building the right products, ensuring they meet customer needs and supporting customers through the lifecycle of the product.