The impact of the pandemic on banking: how has it changed the way customers bank?

This is a topic of much relevance for banking institutions and its investigation can provide important implications for banks and the banking sector. The focus can be on banking for individual customers or businesses but the intention is to understand whether some of the adjustments made to services should be permanent or not and, as a result to a more ‘digital’ way of living, what do customers value and require moving forward and how banking models should adjust.

Supervisor:  This project will be supervised by Professor Catarina Figueira, an expert in banking who advises a number of financial institutions and regularly engages with bankers, having also developed the first Mastership programme in retail and digital banking in the UK.

Application details:  The PhD candidate should hold a minimum 2.1 class undergraduate degree in economics, finance or related discipline and have passed, or expect to have passed by autumn, a Master’s degree or equivalent research experience in a work setting. See Admission Requirements for English language requirements.

Deadline:  Expressions of interest alongside a CV are invited via email to