Contact Dr Ahmed Shaalan
- Tel: +44 (0) 1234 758089
- Email: Ahmed.Shaalan@cranfield.ac.uk
Background
Dr Shaalan joined Cranfield School of Management, Cranfield University in November 2018 from Hull University. He holds a PhD from Hull University Business School, where he also earned his master's degree. Dr Shaalan is best known for his work on relationship marketing, social networks including Chinese guanxi, tourism marketing, and corporate identity and branding.
Dr Ahmed's research has been published in the Journal of Business Research, Corporate Reputation Review, and Qualitative Market Research. He has also published over 25 conference papers in conference proceedings since 2011. Recently, Dr Shaalan was awarded the 'Best Full Research Paper' from the CMC Conference, 2018.
Dr Shaalan is a Fellow of Advance Higher Education (AHE), UK. He has an extensive teaching experience for marketing modules for UG, PG, MBA and EMBA as he teaches courses in the UK and over seven countries around the world. Also, he has an experience in the directorship of MSc marketing programmes.
Dr Shaalan has been invited as a guest speaker in areas of Relationship Marketing and Social Networks at prestigious institutions such as the University of York (UK), Xiamen University (China) and University of Hull (UK). He is also a regular guest speaker at the British Academy of Marketing (BAM) Conference since 2014 as he presents on 'How to Prepare for a Successful Viva'.
Current activities
Ahmed's research expertise and interests are primarily, but not exclusively, focused on Relationship Marketing, Social Networks (including Chinese guanxi, and Arab wasta), and Corporate Identity and Branding.
His current research projects on relationship marketing are applied to SMEs and tourism sector. Dr Shaalan is particularly interested in understanding how SMEs use relationship marketing to attract and retain new customers and in the links between western and eastern type of business relationships and social networks, including guanxi, wasta and shabakat al-alakat. Ahmed is exploring the practical applications of his research by developing research tools that could help managers build and manage their businesses more effectively.
Ahmed applies mixed methods in his research and has considerable experience in using SPSS, SPSS macros, SEM using Amos and PLS software, and Nvivo. Ahmed's research to date has attracted fund from GU8 Consortium Early Career Researcher Mobility Programme to visit and develop collaborative research within the School of Management at Xiamen University, P.R. China. Dr Shaalan contributed to REF 2014. He supervises PhD candidates as well as examined several PhDs.
Dr Shalann's research interests and current projects include:
Relationship Marketing
Chinese Culture
Social networks including Chinese guanxi and Arab wasta
Corporate Branding
Corporate Identity
Tourism Marketing
Publications
Articles In Journals
- Cheng B, Peng Y, Shaalan A & Tourky M. (2023). The Hidden Costs of Negative Workplace Gossip: Its Effect on Targets’ Behaviors, the Mediating Role of Guanxi Closeness, and the Moderating Effect of Need for Affiliation. Journal of Business Ethics, 182(1)
- Cheng B, Peng Y, Zhou X, Shaalan A, Tourky M, .... (2023). Negative workplace gossip and targets’ subjective well-being: a moderated mediation model. The International Journal of Human Resource Management, 34(9)
- Shaalan A, Agag G & Tourky M. (2023). Harnessing Customer Mindset Metrics to Boost Consumer Spending: A Cross‐Country Study on Routes to Economic and Business Growth. British Journal of Management, 34(1)
- Dong X, Ma J, Zhang X, Shaalan A, Chen Q, .... (2023). Revolution trend investigation of tourism destination image with machine learning. Journal of Vacation Marketing
- Shaalan A, Eid R & Tourky ME. (2023). A Rejoinder to: ‘Questioning the Appropriateness of ExaminingGuanxiin aWastaEnvironment: Why Context Should Be Front and Center in Informal Network Research – A Commentary on “De-Linking from Western Epistemologies: UsingGuanxi-Type Relationships to Attract and Retain Hotel Guests in the Middle East”’. Management and Organization Review, 19(5)
- Dewnarain S, Mavondo F, Ramkissoon H & Shaalan A. (2023). A profile deviation approach to enhancing relationship marketing outcomes. Journal of Hospitality Marketing & Management, 32(8)
- Cheng B, Dong Y, Kong Y, Shaalan A & Tourky M. (2023). When and how does leader humor promote customer-oriented organizational citizenship behavior in hotel employees?. Tourism Management, 96(June)
- Cheng B, Dong Y, Zhang Z, Shaalan A, Guo G, .... (2022). When Targets Strike Back: How Negative Workplace Gossip Triggers Political Acts by Employees. Journal of Business Ethics, 175(2)
- Shaalan A, Eid R & Tourky M. (2022). De-Linking From Western Epistemologies: Using Guanxi-Type Relationships to Attract and Retain Hotel Guests in the Middle East – ERRATUM. Management and Organization Review, 18(6)
- Shaalan A, Eid R & Tourky M. (2022). De-Linking From Western Epistemologies: UsingGuanxi-Type Relationships to Attract and Retain Hotel Guests in the Middle East. Management and Organization Review, 18(5)
- Shaalan A, Hegazy A, Tourky M, Elshaer I & Ashour H. (2022). Understanding consumer-based brand equity and its antecedents in international and national banks in Egypt. Journal of Marketing Communications, 28(1)
- Shaalan A, Tourky M, Barnes BR, Jayawardhena C & Elshaer I. (2021). Arab networking and relationship marketing: is there a need for both?. Journal of Business & Industrial Marketing, 36(10)
- Tourky M, Foroudi P, Gupta S & Shaalan A. (2021). Conceptualizing corporate identity in a dynamic environment. Qualitative Market Research: An International Journal, 24(2)
- Cheng B, Guo G, Tian J & Shaalan A. (2020). Customer incivility and service sabotage in the hotel industry. International Journal of Contemporary Hospitality Management, 32(5)
- Agag G, Brown A, Hassanein A & Shaalan A. (2020). Decoding travellers’ willingness to pay more for green travel products: closing the intention–behaviour gap. Journal of Sustainable Tourism, 28(10)
- Tourky M, Alwi SFS, Kitchen P, Melewar TC & Shaalan A. (2020). New conceptualization and measurement of corporate identity: Evidence from UK food and beverage industry. Journal of Business Research, 109
- Tourky M, Kitchen P & Shaalan A. (2020). The role of corporate identity in CSR implementation: An integrative framework. Journal of Business Research, 117
- Kitchen PJ, Tourky ME, Dean D & Shaalan AS. (2013). Corporate Identity Antecedents and Components: Toward a Theoretical Framework. Corporate Reputation Review, 16(4)
- Shaalan AS, Reast J, Johnson D & Tourky ME. (2013). East meets West: Toward a theoretical model linking guanxi and relationship marketing. Journal of Business Research, 66(12)
- Cheng B, Peng Y, Tian J & Shaalan A. How negative workplace gossip undermines employees’ career growth: from a reputational perspective. International Journal of Contemporary Hospitality Management, ahead-of-print(ahead-of-print)
Books
- Shaalan A, Tourky ME & Ibrahim K. (2022). Chapter 21: The chatbot revolution: Companies and consumers in a new digital age In Hanlon A & Tuten TL (eds), SAGE handbook of digital marketing. SAGE Publications Ltd.
- Liu H, Shaalan A & Jayawardhena C. (2022). The Impact of Electronic Word-of-Mouth (eWOM) on Consumer Behaviours In The SAGE Handbook of Digital Marketing. SAGE Publications Ltd.
- Shaalan A, Tourky ME & Ibrahim K. (2022). The Chatbot Revolution: Companies and Consumers in a New Digital Age In The SAGE Handbook of Digital Marketing. SAGE Publications Ltd.
