Dr Abdelkader Aoufi
Lecturer in Operations Management
Action, Execution and Implementation
Abdelkader specialises in behaviour and strategic decision-making in operations management.
Expertise
- Behavioural operations
- Operations strategy
- Strategic quality management
- Customer service
- Performance improvement
- Supply chain management
- Agile development
- Innovation
Experience
Abdelkader works with clients to improve customer satisfaction and organisational performance through better process and service. He is particularly interested in how organisations and their customers interact, and in helping service organisations to achieve strategic fit and strategic quality.
Abdelkader has consulted for a wide range of organisations, including car manufacturers, third-party logistics providers, healthcare operators, post offices, and automobile workshops.
