2020 was one of the most challenging years in the past few decades with the COVID-19 pandemic disrupting all supply chains.

Many businesses have had to change their operations at short notice and found new ways of working. New business models emerged to meet customer demand, which changed significantly amid lockdowns across the world.

This webinar will:

  • Review supply chain resilience theory and present learnings from 2020
  • Highlight specific challenges observed in various sectors
  • Suggest strategies for businesses to become more resilient going forward


Professor Martin Christopher, Cranfield School of Management

Professor Richard Wilding, Centre for Logistics, Procurement and Supply Chain Management, Cranfield School of Management

Philip Roe, Chief Customer Officer & Strategy Director, DHL

Phil Roe is Chief Customer Officer & Strategy Director within DHL Supply Chain with responsibility for leading the Sales, Marketing and Customer Experience agenda for the UKI. Phil has substantial experience of supply chain leadership across multiple customers, sectors and geographies, with 30 years’ experience in a variety of senior leadership and operational roles and functional experience in marketing, new product development and sales. Phil’s other Board roles within DHL include: Chief Operations Officer & Managing Director of the Transport Business.


10:00–10:05  Welcome – Professor Michael Bourlakis and Professor Emel Aktas
10:05–10:15  Supply Chain Resilience: from Theory to Practice – Professor Martin Christopher
10:15–10:30  Building Resilience for the Post-Covid19 New Normal – Professor Richard Wilding
10:30–10:45  DHL Resilience Lessons 2020 and beyond – Philip Roe
10:45–11:00  Questions from participants


This webinar is hosted by Zoom. You will need to download the Zoom application and be logged in to your Zoom account to be able to access the webinar. You can create a free Zoom account; you do not need a paid subscription with Zoom. You will need a reliable internet connection.

Register via Eventbrite