Contact Dr Monica Franco-Santos

Background

Prior to joining Cranfield, Monica worked for a leading global management consultancy. As a senior consultant she worked with numerous companies from a variety of industries and sectors. Her expertise was in the design and implementation of executive compensation systems and other Human Resources initiatives.

Her educational background includes a PhD in Management from Cranfield School of Management; postgraduate studies on Organizational Behaviour and Human Resources Management from the University of Barcelona (Spain) and a BSc in Economics and Business Administration from the University Autonoma of Madrid (Spain). 


Current activities

Monica's research broadly focuses on organizational governance systems. In particular, her work examines the design, implementation, and use of performance measures, targets and rewards as well as the impact that these mechanisms have on behaviour and decision-making.

Her research is widely recognised (for further information visit her publications page) and has been founded by organisations such as the EPSRC, CIMA (Chartered Institute of Management Accountants), IIP (Investors in People, UK) or the Leadership Foundation.

She is part of the teaching faculty of Cranfield's MBAs, MScs, PhD, DBA and various executive education programmes. She is a visiting professor in ESADE (Barcelona, Spain) and an occasional lecturer in a number of European academic institutions.


Publications

Articles In Journals

Conference Papers

  • Stull D, Franco-Santos M & Bourne M (2022) Algorithms, agency and corporate governance. In: Workshop on AI-based Controls, Bayes Business School, Citi University, 9 December 2022.
  • Chivers J, Franco-Santos M & Bourne M (2022) Understanding the relationship between employee incentive schemes and customer experience: A systematic literature review. In: The European Institute for Advanced Studies in Management Reward Management Conference, Vlerick Business School, Brussels, 1-2 December 2022.
  • MacCharles A & Franco-Santos M (2022) An empirically grounded framework of contextualized international joint venture formation processes. In: 82nd Annual Meeting of the Academy of Management (AOM 2022), Seattle, Washington, 5-9 August 2022.
  • Cespedes G, Franco-Santos M & Reinmoeller P (2022) A closer look at team interdependence: A review and a research agenda. In: 82nd Annual Meeting of the Academy of Management (AOM 2022), Seattle, Washington, 5-9 August 2022.
  • Afonso D, Franco-Santos M & Battista V (2021) Individual identity and organizational control systems: A review and a new research agenda. In: 81st Annual Meeting of the Academy of Management, Virtual, 29 July - 4 August 2021.
  • Cespedes G, Franco-Santos M & Reinmoeller P (2020) Integration at the top: A closer look at top management team internal process. In: British Academy of Management (BAM) Conference 2020: In The Cloud, Virtual Event, 2-4 September 2020.
  • Cespedes G, Franco-Santos M & Reinmoeller P. (2020) Partners and strangers: how the CEO deals with the tension between trust and control in the TMT. In: 80th Annual Meeting of the Academy of Management, Virtual, 7-11 August 2020.
  • Cespedes G, Franco-Santos M & Reinmoeller P (2019) Building trust at the top. In: 79th Annual Meeting of the Academy of Management, Boston, MA, 9-13 August 2019.
  • Otley D & Franco-Santos M (2018) Towards a better conceptualisation of management control systems: A complexity view. In: Management Accounting Research Group Conference 2018, London School of Economics and Political Science, 19 April 2018.
  • Bender R & Franco-Santos M (2017) Unlocking the black box of executive compensation: An investigation of the mental models influencing compensation consultants' advice. In: British Academy of Management (BAM) Conference 2017, Warwick, 5-7 September 2017.
  • Franco-Santos M, Otley D & Rivera P (2017) Performance management practices in Higher Education: A choice or a consequence of their past. In: Management Control Association, Groningen, 8-9 June 2017.
  • MacBryde J & Franco-Santos M (2016) Designing better performance measurement systems in universities using the business model canvas. In: 5th World Conference on Production and Operations Management (P&OM), Havana, Cuba, 6-10 September 2016.
  • Franco-Santos M, Nalick M & Rivera P (2015) Applying Stewardship and Agency Theories to Governance Structures inside Organizations. In: 75th Academy of Management Annual Meeting, 2015, Vancouver, British Columbia, 7-11 August 2015.
  • Franco-Santos M, Battista V & Lucianetti L (2015) Managing the unmanageable: A closer look at the relationship between control systems and the performance of universities. In: European Accounting Association, Glasgow, 28-30 April 2015.
  • Franco-Santos M, Battista V & Lucianetti L (2015) Managing the unmanageable: A closer look at the relationship between control systems and the performance of universities. In: European Accounting Association, Glasgow, 28 April 2015.
  • Franco-Santos M, Nalick M, Rivera P & Gomez-Mejia L (2014) The Reconciliation of agency and stewardship theories: Why neither theory alone can satisfy the expectations of internal stakeholders. In: Strategic Management Society, Madrid, 19-23 September 2014.
  • Franco-Santos M (2013) Performance management in English higher education institutions. In: EIASM 7th Conference on Performance Measurement and Management Control, Barcelona, 18 September 2013.
  • Marcos Cuevas J, Marcos Cuevas J & Franco-Santos M (2012) The impact of sales performance goals on behaviors: Enhancing or compromising sustainable performance?. In: Academy of Marketing Science Annual Conference, New Orleans, 16 May 2012.
  • Bourne M, Gray D, Mura M, Pavlov A, Franco-Santos M & Lucianetti L (2012) The Effect of Performance Measurement on Performance: Does Human Resource Management Have Anything to Contribute?. In: PMA Performance Management Association 2012 Conference, Cambridge, 11-13 July 2012.
  • Franco-Santos M, Khilji S & Bourne M (2011) Understanding the performance impact of Investors in People: a social exchange approach. In: British Academy of Management Annual Conference 2011, Birmingham, 13-15 September 2011.
  • Franco-Santos M (2011) Multi-criteria performance measurement, executive compensation and firm performance: The moderating role of organizational culture. In: EIASM - 6th Conference on Performance Measurement and Management Control, Nice, 7 September 2011.
  • Bourne M, Mura M, Franco-Santos M, Pavlov A, Martinez V & Lucianetti L (2009) Performance Management Practices and the Drivers of Business Performance. In: PMA 2009 Performance Management Association Conference, Dunedin, 14-17 April 2009.
  • Franco-Santos M (2009) Diverse measurement, compensation and firm performance: The moderator role of organizational culture. In: EIASM Conference on Reward Management, Brussels.
  • Bourne M, Franco-Santos M, Pavlov A, Martinez V & Lucianetti L (2008) Performance management practices and their impact on organisational performance: implications for HR and performance measurement research. In: 15th EurOMA International Conference, 2008, Groningen, 15-17 June 2008.
  • Franco-Santos M (2007) The performance impact of using measurement diversity in executives incentives. In: EIASM Conference on Reward Management, Brussels.
  • Marcos Cuevas J, Marcos Cuevas J & Franco-Santos M (2006) How Can We Make Iberoamerican Research More Relevant to Practice and Policy Makers?. In: Iberoamerican Academy of Management - Professional Development Workshop (Academy of Management Annual Meeting), Atlanta, 11 August 2006.
  • Franco-Santos M, Bourne M & Huntington R (2005) The relationship between strategic performance measurement systems and executive compensation systems: A UK based study. In: PMA 2004 Conference, Edinburgh.
  • Franco-Santos M & Bourne M (2004) Are strategic performance measurement systems really effective?. In: 11th EurOMA International Annual Conference,, Fontainebleau.
  • Marr B, Neely A, Bourne M, Kennerley M, Franco-Santos M, Wilcox M, Adams C & Mason S (2004) Business performance measurement - what is the state of use in large US firms?. In: PMA 2004 Conference, Edinburgh.
  • Micheli P, Franco-Santos M, Marr B & Bourne M (2004) Business performance measurement - an organisational theory perspective. In: PMA 2004 Conference, Edinburgh.
  • Franco-Santos M & Bourne M (2003) Business performance measurement systems: a systematic review. In: EurOMA & POMS Joint International Conference, Cernobbio, Lake Como, 16-18 June 2003.
  • Bourne M, Kennerley M & Franco-Santos M (2003) Managing through measures: a study of the impact of performance measurement on performance. In: EurOMA & POMS Joint International Conference, Cernobbio, Lake Como, 16-18 June 2003.
  • Franco-Santos M & Bourne M (2003) The link between strategic performance measurement systems and reward systems: a review of theory and practice. In: British Academy of Management Conference, Harrogate.

Books

  • Franco-Santos M, Stull D & Bourne M (2022) Performance management and wellbeing at the workplace. In: Handbook on Management and Employment Practices, Cham: Springer, p. 1-22.
  • Brennan J, Naidoo R & Franco M (2017) From Academic Profession to Higher Education Workforce: Academic Careers in the UK. In: Challenges and Options: The Academic Profession in Europe. Machado-Taylor, Maria, Soares, Virgilio Meira, Teichler, Ulrich (ed.), Springer, p. 231-252.
  • Bender R & Franco-Santos M. (2017) Executive remuneration: Factors influencing consultants’ advice. London: ICAEW.
  • Gomez-Mejia L & Franco-Santos M (2015) Team-based incentives: Creating a culture of collaboration, innovation and performance. In: The Compensation Handbook, p. 199-209, ed. 6.
  • Franco-Santos M, Larraza-Quintana M & Bourne M (2015) People management standard, managerial capabilities and performance. In: New Clues for Analysing the HRM Black Box, Cambridge Scholars Publishing, p. 65-96.
  • Franco-Santos M & Gomez-Mejia M (2014) Reward systems. In: Wiley Encyclopedia of Management, London: John Wiley & Sons, ed. 3rd.
  • Lucianetti L & Franco-Santos M (2013) Human Resource Performance Management in Italian Universities. In: Public Sector Management in Italy. Sargiacomo M et al (ed.), UK: McGraw Hill Education, p. 243-274.
  • Gomez-Mejia L, Berrone P & Franco-Santos M (2010) Compensation and organizational performance: Theory, research and practice. New York: M.E. Sharpe.
  • Franco-Santos M (2008) Performance Measurement Issues and Incentive Application. In: Global Compensation. Gomez-Mejia, L. and Werner, S (ed.), New York: Routledge, p. 41-53.
  • Franco-Santos M (2007) Performance measurement issues, incentive application and globalization. In: Global Compensation, London: Routledge.
  • Franco-Santos M & Bourne M (2004) The linkage between performance measurement systems and reward practices. In: The Handbook of Performance Measurement, London: Gee Publishing, p. 769-793.
  • Bourne M, Franco-Santos M & Wilkes J (2004) The impact of performance measurement on performance. In: The Handbook of Performance Measurement, London: Gee Publishing, p. 29-50.
  • Franco-Santos M (2001) Rewarding hot skills. In: Cinco Dias Special Edition.