Admissions feedback, complaints and appeals

For most courses, the University receives high numbers of applications: entry to the University is therefore very competitive and it is not able to offer a place to everyone.

Admissions feedback

Applications may be unsuccessful for a number of reasons. Sometimes there are more applications than places on a particular course, or an application may not meet the standard entry requirements.

We don’t routinely provide feedback to applicants on the reasons for our decisions. If you wish to request feedback on an unsuccessful application, please email our Admissions Office.

Complaints and appeals

We are committed to ensuring that all applications are considered fairly and within our defined procedures. Where applicants require sponsorship under the UK’s points-based immigration system, we are subject to external restrictions and requirements, which may affect our offer decision.

We will therefore only consider appeals or complaints in the following circumstances:

  • if you believe there has been a significant failure in the admissions procedure, or
  • if you believe you have been discriminated against unlawfully.

Cranfield University will not consider complaints or appeals based on any other reason, including where incomplete or inaccurate information has been provided. In line with our data protection policies, we don’t consider any appeals or complaints from anyone on your behalf. We do not share personal information with anyone outside the University, without your express consent.

Appeals or complaints should be made by email to the Admissions Office.

You should receive a response acknowledging your complaint, or appeal, within 10 working days.

The Head of the Admissions Office or a senior colleague will review your complaint or appeal and consult the relevant Head of School, or an appropriate representative. You will receive a full reply to your complaint, or appeal, including a reason for any final decision. This may include more detail about the initial outcome of your application. The outcome of any decision will be the final position of the University. The University will retain a record of your complaint or appeal for monitoring purposes to enable us to regularly review and improve our service.