As part of Cranfield University's commitment to Cyber Essentials accreditation and IT security we require that everyone who accesses our systems and services have both account level security (multi-factor authentication) and device level security (Microsoft Intune) in place.

Below you will find links to step-by-step guides and supporting information and a short video explaining the five-step process to set-up your account and device security. While the process is relatively straightforward, if you need help please contact us.

Obtaining your Cranfield log-in details

Students – When your application was submitted you were given an account to access the student portal (Eve). This will become your full IT account once you start your studies with Cranfield.

Staff and Associates – You will receive an automated email inviting you to register for your IT account. This will be sent to the personal email address you provided to Cranfield. The email contains a one-time code that will allow you to access our user registration app.

Please be sure to read the IT users’ policy and procedures document, you can find it on our IT and network policies page.

Account security settings (Multi-factor authentication, MFA)

Multi-factor authentication (MFA) is an extra layer of account security that checks identity when someone is trying to access a system and confirming it’s really them who is requesting access. Having MFA in place means that even if your password is compromised through a successful phishing attack, for example, it is useless without someone also knowing the additional security (authentication) method that you have in place.

It’s easy to set up MFA and the guides below will walk you through the process. We recommend downloading both the detailed guide and the Q&A document before starting the setup process.


Device security settings (Microsoft Intune Company Portal app)

As detailed in the IT users’ policy and procedures, we require that end-user devices meet minimum security standards. Laptops and PCs belonging to Cranfield University are managed centrally by the IT department through Microsoft Intune compliance checking.

Information about the Microsoft Intune Company Portal app can be found in the Microsoft Intune user help pages. Here you will find:

  • general information about mobile device management with Intune, including an overview of device enrolment and an explanation of what Cranfield IT (the organisation) can see, cannot see or might see on and about your device
  • detailed device specific how-to guides for Windows, macOS, iOS/iPadOS and Android.

Staff personal devices

Staff using personal devices to access IT systems and services must register them with Microsoft Intune to ensure they adhere to the minimum security requirements. Staff devices that do not meet compliance checking requirements will be denied access to our network and systems.

Associate staff devices

If you are an associate and the device you are using to connect to Cranfield IT systems is managed in Microsoft Intune via another organisation, you may not be able to register it through us. If this affects you, we may be able to add your device to the exception group so that you can continue to access Cranfield IT systems without the need to register with Intune.

To request an exception, please complete the device exception request form from the Self-service portal. You will need to log-in to the self-service portal to access the form but be assured that you do not require to use a compliant device to do so.

Student devices

We recommend that you install the Microsoft Intune Company Portal app as it enables you to easily login to our network and access the services you need for your learning.

Change or reset your password

Provided you have set-up MFA as described on this page and have access to your authentication methods, you can change or reset your password yourself. 

  • To change your password got to, click on your profile image, select 'View account' and follow the on-screen prompts.
  • To reset a forgotten password use the Microsoft Password Reset tool, enter your email address and verify using your account security information.

If you need help please contact us. You'll find our IT service desk phone number and email address under Get in touch.