Please find below an example list of recent case studies and reports produced from the Forum. Members can access further in-depth help on customer management issues from additional case studies and white papers in the Members’ Area.
|Culture by Design
|The Role of Journey Mapping Tools in Customer Experience Management
| Customer Centricity: A Conversation
|How Organisations Generate and Use Customer Insight
Further documents for members
Members require a password for access to this Members’ Area. In case you require access, please ask your company’s main contact or contact Forum Administrator Sue Gregory on firstname.lastname@example.org or +44(0)1234 751122.