Please find below an example list of recent case studies and reports produced from the Forum. Members can access further in-depth help on customer management issues from additional case studies and white papers in the Members’ Area.

Culture by Design
June 2018
The Role of Journey Mapping Tools in Customer Experience Management
May 2017
Customer Centricity: A Conversation
February 2017
How Organisations Generate and Use Customer Insight
June 2015

Further documents for members

Members require a password for access to this Members’ Area. In case you require access, please ask your company’s main contact or contact Forum Administrator Sue Gregory on s.gregory@cranfield.ac.uk or +44(0)1234 751122.