Members come from across virtually every business sector. They range from manufacturers and product distribution through to professional and other service providers. They range in size from multinationals with multi-million turnovers through to medium sized, UK-only, not-for-profit organisations.

What all our members have in common is their forward-thinking attitude and desire to excel in the field of customer management. Some members have historical expertise in a particular element of customer management, such as CRM or multi-channel marketing; others are ‘just starting out’ and come with a fresh, open-minded enthusiasm that revitalises the thinking of our more experienced members.

The common link is our interest in customer management as a source of sustainable competitive advantage and a desire to learn, both from each other and the experts that Cranfield attracts.

Current members of the Cranfield Customer Management Forum are:

  • Royal Bank of Scotland
  • Centrica British Gas
  • Co-operative Financial Services
  • London Symphony Orchestra
  • Barclays
  • BP Lubricants UK
  • Invesco Perpetual
  • Novus Leisure
  • Trend Control
  • GfK NOP
  • Pfizer UK Ltd