Contact Jeremy Hilton

Areas of expertise

  • Safety, Resilience, Risk & Reliability
  • Systems Engineering


Originally qualified as a design engineer with Courtaulds Engineering Ltd, was commissioned in the Army for 12 years. After sub-unit command, worked in industry specialising in information security and organisational design, running a consulting practice for 10 years. After roles in defence, health, oil and postal services, became a lecturer in Information Systems at Cardiff University. Whilst there, helped create the BSc in Information Systems and the MSc in Information Security and Privacy and was PI for one JISC- and 2 EPSRC-funded research projects.

Experienced in the application of systems methods and tools to complex systems including organisations and secure IT operations. Supported the redesign, the development of business architecture and process improvement for a major government department, was interim Head of Information Security for The Post Office, was system manager for a classified MOD site in Germany, supported two major commercial PKI implementations, and responsible for establishing and operating a commercial PKI business in Sweden.


  • Chartered Engineer
  • Chartered IT Professional
  • Fellow of the Higher Education Academy
  • BSc Mechanical Engineering
  • MSc Design of Information System

Current activities

Senior Lecturer in Complex Systems where his research is focused on bringing together ways of gaining insight into complexity, integrating systems thinking approaches from many disciplines that include engineering, management science, anthropology, psychiatry, systems science, biology, social science and architecture. He supervises a range of MSc, MPhil and PhD students and is Course Director for the MSc in Systems Thinking Practice.

Conducts research and consultancy in systems thinking methods and tools, applied in the Defence and other industrial, government and academic sectors. The focus is on enabling effective organisations and decision-making, decision support, resilience and Cyber/Information security.

Supervises two PhD students researching the relationship between varying degrees of challenge in the working environment and people's lived experience viewed through the lens of flow theory, and the relationship between culture and process, environment and people in military planning.

Research Interests

Currently involved in a number of areas of research covering multiple systems methods, resilient organisations, and information security/cyber defence; including:

  • Socio-technical systems theory
  • C2 agility and decision support
  • Resilient enterprises and systems
  • Problem structuring methods
  • Contemporary risk modelling and analysis methods for interconnected systems









Articles In Journals

Conference Papers