Supply chains might not always make headlines, but they’re at the heart of everything—from the food on supermarket shelves to the tech powering our homes and businesses. In a recent conversation with Saul Resnick, CEO of DHL UK, we get a glimpse into what it takes to keep this complex system moving. He talks about the real impact of digital transformation and AI, the growing pressure for sustainability, and why human skills are still essential in an increasingly automated world. It’s a candid, thoughtful look inside one of the world’s most influential logistics companies—and a timely reminder of how this vital industry is evolving.
In your own words, why is the supply chain industry so key to the UK’s economy?
“The supply chain industry is the backbone of the economy, facilitating the movement of goods and services from domestic and global markets. The importance of supply chain was really highlighted during the Covid-19 pandemic, where stock shortages and disruptions resulted in empty shelves. Ensuring the end user receives their goods supports the economy, alongside the millions of jobs the supply chain sector provides.”
How do you see digital transformation, including AI, changing supply chain roles in the next few years?
“Digital transformations are designed to improve conditions for individuals, giving them deeper insights and analytics into their process, allowing for streamlined processes. Using AI processes can help people by reducing the volume of repetitive tasks, allowing individuals to dedicate more time on what’s important to them. Understanding and using AI will be important in the next few years, so we anticipate a greater need for skillsets in data analytics, digital literacy and technology management.
We must remain mindful of the risks associated with AI, including perceived job displacement worries and educate on the benefits, have transparency with employees and upskill our workers to encourage learning and bring them on the digital transformation journey.”
How important is digital fluency in the modern supply chain workforce?
“Whilst having digital fluency and a digital mindset is important, a core part of our operations remain manual. We can use technology to help support our jobs, but the core of the industry are people and will continue that way. Digital fluency is using data to enhance our decision-making skills and be as efficient as possible.”
How does sustainability and circular economy principles impact your approach to supply chain strategy?
“For DHL, sustainability is of utmost importance. It’s part of our 4th bottom line, and a strong focus in strategy to ensure everyone creates decisions with sustainability in mind.
As the logistics sector is a large contributor to carbon emissions, it is our responsibility to act in a sustainable and mindful way. Using sustainable packaging, focusing on ‘Go Green’ and acting with integrity is important within our organisation.”
What’s one thing people misunderstand about working in the supply chain?
The range of jobs and opportunities available. Supply chains touch every industry and the possibilities are endless.
What soft skills are just as important in supply chain management as technical skills?
Authenticity, Integrity and Accountability is essential in management, creating that feeling of belonging and bringing people on the journey. Technical skills can be taught, but soft skills are part of our core DNA.
- Don’t be late
- Don’t ask someone to do something you wouldn’t do yourself
- Treat everyone with the same level of respect.
This interview with Saul Resnick, CEO DHL UK, shows that supply chains are evolving rapidly - powered by technology and sustainability. But it remains a people first industry full of opportunity.
.ashx?h=1068&w=1600&la=en&hash=F30DF916FD9996F8D0AF984539C842371D771EB9)
