We understand how difficult it is to have to self-isolate during your studies. This page contains everything you need to know about the procedures we have put in place to ensure you stay safe and comfortable during your self-isolation period, as well as other helpful information. The UK Government has also published information about self-isolation.

What you should do if you have symptoms or receive a positive Covid-19 NHS test result

  • Should you become unwell with coronavirus symptoms, test positive for COVID-19, or are contacted by the NHS or the University to say you have been in contact with someone who has coronavirus, you must self-isolate inside your accommodation. Please do not leave your accommodation to go to your GP, urgent care centre, hospital or pharmacy, unless you are instructed to do so.
  • You will need to make the University aware by emailing coronavirus-reporting@cranfield.ac.uk.
  • We will then be in touch to discuss what you will need to do and establish who you have been in close contact with while on site, so we can also contact them as soon as possible. Please also make your SAS lead, course director or research supervisor aware and they will support you with your studies during this time.

Booking a test

If you have any of the COVID-19 symptoms below, however mild, you should book a test either via the NHS COVID-19 app, the nhs.uk/coronavirus website or by telephoning 119.

Symptoms of coronavirus are:

  • a high temperature,
  • a new, continuous cough,
  • a loss or change to your sense of small or taste.

There is an NHS walk-through testing centre on the edge of the Cranfield site (Medway Court, building 3, postcode: MK43 0FQ). You will need an appointment to attend, so please do not turn up without a confirmed booking.

NHS guidance on self isolation

Self-isolation – information and guidance

Isolating in your on-campus student accommodation

Fire safety

An exception to leaving your room during your self-isolation period is if the fire alarm sounds. If this happens, you must evacuate the premises and go to the nearest assembly point, while observing social distancing. Assembly fire point signs are green and have ‘AP’ written on them.

Non-emergency illnesses/injuries

If you are unwell and need medical attention (but not an emergency) and are unable to travel on public transport or your own transport, the University will arrange for a taxi service to take you free of charge. To arrange a taxi, contact Security on ext. 2222 or from a mobile on 01234 752999, or Mitchell Hall reception on 01234 754343. If you are in quarantine for travel reasons or in self-isolation and require transport to an urgent care clinic or arranged medical appointment, please do not use public transport. Please contact Security on ext. 2222 or from a mobile on 01234 752999, or Mitchell Hall reception on 01234 754343 who will arrange for a taxi to take you free of charge.

To find more information on accessing medical care, including GP Services, see this intranet page.

Food and drink

Meals will be delivered to you throughout the day.

  • Your lunch will be delivered between 11.00 and 13.00.
  • Your evening meal between 17.00 and 19.00.
  • Your breakfast for the following day will be delivered with your lunch.
  • Soft drinks and water will be included with your meals.

When each delivery arrives, a member of our catering team will knock on your door. Please wait two minutes before opening the door to collect your food to ensure social distancing is maintained. Hot meals should be consumed within half an hour of these being delivered to you. If you have any special dietary requirements or require any essential supplies, please let us know by emailing oncampus@cranfield.ac.uk.

Waste collection

We will provide you with two rubbish bags on Mondays, Wednesdays and Fridays and these will be left outside your room. Please place any waste inside the first bag and tie it with a knot, then place the bag inside the second bag and tie it with a knot. You should then place this outside your bedroom door between 20.00 and 23.00.

Smoking

If you are a smoker and wish to smoke when isolating, you will need to contact us first by emailing oncampus@cranfield.ac.uk so that we can let you know where your designated smoking area is.

Parcel deliveries

If you are expecting any parcels, these will be delivered to Main Stores. You will then receive an email to your Cranfield email address once your parcel has arrived asking you to confirm the room that you are staying in so that it can be delivered to you – this may take up to 48 hours. We ask that you only order small-sized, essential items. Please do not order cooking implements or portable heaters as these are a potential fire hazard and are not permitted in University accommodation.

Larger items will be kept safe in Main Stores until you are able to collect them after your isolation period has finished.

Wellbeing advice and support services

  • Confidential wellbeing support – this is available through our Student Advice Centre: studentadvice@cranfield.ac.uk.
  • Togetherall – you can contact Togetherall, a 24/7 free online support service which offers self-assessment tests and interactive group courses to help you manage your health and wellbeing. Go to togetherall.com/en-gb and sign up with your University email address.
  • UNIHEADS – this is an online training module on understanding mental health and managing your wellbeing during self-isolation/social distancing, specifically aimed at students. Simply use your University email address to log in: uniheads.co.uk/students.
  • You can find more internal and external wellbeing resources on the intranet.

Got any questions?

  • Chat to us
    If you have any questions while you are isolating, you can get in touch using our chat function. Visit http://cranfieldlivechat.co.uk. Our live chat is open 12-2pm and 6-8pm, Monday to Friday.
  • Accommodation queries
    If you need to speak to our accommodation team, please email oncampus@cranfield.ac.uk
  • Student Advice Centre
    If you need to speak to our student advice team, please email studentadvice@cranfield.ac.uk.
    The team are available Monday-Friday, 8.30am-5pm. Virtual one-to-one appointments and limited face-to-face appointments are being offered.
  • Emergency contact
    In an emergency, please contact the Duty Manager on 07766 780726, who is available 24 hours a day, seven days a week.

Isolating in couples, family accommodation or shared house

Fire safety

An exception to leaving your room/household during your 14-day quarantine period is if the fire alarm sounds. If this happens, you must evacuate the premises and go to the nearest assembly point, while observing social distancing. Assembly fire point signs are green and have ‘AP’ written on them.

Non-emergency illnesses/injuries

If you are unwell and need medical attention (but not an emergency) and are unable to travel on public transport or your own transport, the University will arrange for a taxi service to take you free of charge. To arrange a taxi, contact Security on ext. 2222 or from a mobile on 01234 752999, or Mitchell Hall reception on 01234 754343. If you are in quarantine for travel reasons or in self-isolation and require transport to an urgent care clinic or arranged medical appointment, please do not use public transport. Please contact Security on ext. 2222 or from a mobile on 01234 752999, or Mitchell Hall reception on 01234 754343 who will arrange for a taxi to take you free of charge.

Food and drink

Please see the list below of websites that offer contact-free deliveries in the local area. If you are self-isolating, make the supermarket aware in order for the delivery driver to take the appropriate precautions. Most supermarkets that offer online ordering also have an app that you may wish to download.

If you have any queries, please contact oncampus@cranfield.ac.uk.

If I have COVID-19 symptoms or have tested positive and live in on campus accommodation with shared kitchen facilities, how can I safely get food?

Students can order food online from the supermarkets mentioned above and arrange for a contact-free delivery. In the meantime, the University can deliver meals for breakfast, lunch and dinner daily to those students in shared accommodation who have COVID-19 symptoms or have tested positive, so that there is no need to enter shared facilities and risk infecting other students. This can be arranged by contacting the University’s accommodation team by emailing offcampus@cranfield.ac.uk.

Waste collection

If you are living in couples accommodation, we will provide you with two rubbish bags on Mondays, Wednesdays and Fridays and these will be left outside your room. Please place any waste inside the first bag and tie it with a knot, then place the bag inside the second bag and tie it with a knot. You should then place this outside your bedroom door between 20.00 and 23.00.

Smoking

If you are living in couples accommodation and wish to smoke during your isolation period, you will need to contact us first by emailing oncampus@cranfield.ac.uk so that we can let you know where your designated smoking area is.

If you are living in a family house, you may only smoke in your garden.

Parcel deliveries

If you are living in couples accommodation and expecting any parcels, these will be delivered to Main Stores. You will then receive an email to your Cranfield email address once your parcel has arrived asking you to confirm the room that you are staying in so that it can be delivered to you. We ask that you only order small-sized, essential items. Please do not order cooking implements or portable heaters as these are a potential fire hazard and are not permitted in University accommodation.

Larger items will be kept safe in Main Stores until you are able to collect them after your isolation period has finished.

Wellbeing advice and support services

  • Confidential wellbeing support – this is available through our Student Advice Centrestudentadvice@cranfield.ac.uk.
  • Togetherall – you can contact Togetherall, a 24/7 free online support service which offers self-assessment tests and interactive group courses to help you manage your health and wellbeing. Go to togetherall.com/en-gb and sign up with your University email address.
  • UNIHEADS – this is an online training module on understanding mental health and managing your wellbeing during self-isolation/social distancing, specifically aimed at students. Simply use your University email address to log in: uniheads.co.uk/students.
  • You can find more internal and external wellbeing resources on the intranet.

Got any questions?

  • Chat to us
    If you have any questions while you are isolating, you can get in touch using our chat function. Visit http://cranfieldlivechat.co.uk/ Our live chat is open 12-2pm and 6-8pm, Monday to Friday.
  • Accommodation queries
    If you need to speak to our accommodation team, please email oncampus@cranfield.ac.uk
  • Student Advice Centre
    If you need to speak to our student advice team, please email: studentadvice@cranfield.ac.uk
    The team are available Monday-Friday, 8.30am-5pm. Virtual one-to-one appointments and limited face-to-face appointments are being offered.
  • Emergency contact
    In an emergency, please contact the Duty Manager on 07766 780726, who is available 24 hours a day, seven days a week.

Isolating in private accommodation

Food and drink

Please see the list below of websites that offer contact-free deliveries in the local area. If you are self-isolating, make the supermarket aware in order for the delivery driver to take the appropriate precautions. Most supermarkets that offer online ordering also have an app that you may wish to download.

If you have any queries or experience any problems with food deliveries, please contact the University’s accommodation team by emailing: oncampus@cranfield.ac.uk.

Wellbeing advice and support services

  • Confidential wellbeing support – this is available through our Student Advice Centrestudentadvice@cranfield.ac.uk.
  • Togetherall – you can contact Togetherall, a 24/7 free online support service which offers self-assessment tests and interactive group courses to help you manage your health and wellbeing. Go to togetherall.com/en-gb and sign up with your University email address.
  • UNIHEADS – this is an online training module on understanding mental health and managing your wellbeing during self-isolation/social distancing, specifically aimed at students. Simply use your University email address to log in: uniheads.co.uk/students.
  • You can find more internal and external wellbeing resources on the intranet.

Got any questions?

  • Chat to us
    If you have any questions while you are isolating, you can get in touch using our chat function. Visit http://cranfieldlivechat.co.uk/ Our live chat is open 12-2pm and 6-8pm, Monday to Friday.
  • Student Advice Centre
    If you need to speak to our student advice team, please email studentadvice@cranfield.ac.uk
    The team are available Monday-Friday, 8.30am-5pm. Virtual one-to-one appointments and limited face-to-face appointments are being offered.

Contacts

Chat to us

If you have any questions while you are isolating, you can get in touch using our chat function. Visit http://cranfieldlivechat.co.uk. Our live chat is open 12-2pm and 6-8pm, Monday to Friday.

On-campus accommodation queries

If you need to speak to our accommodation team, please email oncampus@cranfield.ac.uk.

Emergency contact – campus accommodation 

In an emergency, please contact the Duty Manager on 07766 780726, who is available 24 hours a day, seven days a week.

Student Advice Centre

If you need to speak to our student advice team, please email studentadvice@cranfield.ac.uk.

The team are available Monday-Friday, 8.30am-5pm. Virtual one-to-one appointments and limited face-to-face appointments are being offered.

SAS Lead

Your SAS Lead is the first point of contact for anything course or study related. Not sure who your SAS Lead is? Find out on the intranet.

Q&As

Learning experience

Q. Can I continue with my studies?
A. Yes, in most cases you can. Please contact your SAS Lead and Course Director to talk through how you can continue to engage with your studies during your self-isolation period.

Q. Should I let my course team know I’m self-isolating?
A. Yes, please do get in touch with your SAS Lead and Course Director.

Living in University accommodation

Q. Can I receive parcels?
A. Yes, any parcels will be delivered to Main Stores. Once they arrive, you will receive an email to your Cranfield email address asking you to confirm the room that you are staying in so that it can be delivered to you. This can take up to 48 hours. We ask that you only order small-sized, essential items. Please do not order cooking implements or portable heaters as these are a potential fire hazard and are not permitted in University accommodation. Larger items will be kept safe in Main Stores until you are able to collect them after your isolation period has finished.

Living in private accommodation

Q. I’m having difficulty ordering groceries online – what should I do?
A. If you have any queries or experience any problems with food deliveries, please contact the University’s accommodation team by emailing offcampus@cranfield.ac.uk.

Testing and medical advice

Q. If I am displaying no coronavirus symptoms and get a test privately which comes back negative, do I still have to self-isolate?
A. Yes, you still need to isolate for the full 14-day period.