This course will provide you with the necessary knowledge and skills to appraise human error and factors affecting human performance, and to apply tools and methods for error prediction and measurement.

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You will acquire practical knowledge of error prediction, and an appreciation of other remedial actions. This course has direct applications to almost all sectors of the human-machine interaction based industries.

At a glance

  • Dates
    • Please enquire for course dates
  • DurationFive days
  • LocationOnline
  • Cost


    Concessions available

What you will learn

You will be shown factors that influence human performance, including the effects of fatigue, stress and individual differences. Safety-related interventions, like safety management systems and crew resource management, will be discussed. Human error prediction techniques will be looked at; leading to the combining of task analysis and human error taxonomies and the use of SHERPA as a major error prediction tool.

 A course exercise will be run using data from Boeing 737 cockpit. Practical experiments in human error measurements will be undertaken, in groups, to examine ways of measuring human error. 

On successful completion of this course, you will be able to:

  • Discuss some of the factors affecting human performance, leading to human error.
  • Appraise some of the techniques available to assess human performance and error.
  • Critique error classification and management approaches.
  • Apply at least one error prediction method.

Core content

  • Introduction to human performance and resilience
  • Human behaviour and error
  • Task analysis and applications
  • Human error types and classification
  • Human error management
  • Decision-making and bias

Who should attend

  • Human factors instructors/trainers
  • Human factors engineers/specialists 
  • Safety and quality managers (compliance monitoring managers)


Where three delegates or more are booking from within one site or one organisation, a discount of 10% will apply to the invoice for the course tuition fee. Please ask about our discount scheme at time of booking.

Accommodation options and prices

This is a non-residential course. If you would like to book accommodation on campus, please contact Mitchell Hall or Cranfield Management Development Centre directly. Further information regarding our accommodation on campus can be found here.

Alternatively you may wish to make your own arrangements at a nearby hotel.

Location and travel

Cranfield University is situated in Bedfordshire close to the border with Buckinghamshire. The University is located almost midway between the towns of Bedford and Milton Keynes and is conveniently situated between junctions 13 and 14 of the M1.

London Luton, Stansted and Heathrow airports are 30, 90 and 90 minutes respectively by car, offering superb connections to and from just about anywhere in the world. 

For further location and travel details

Location address

Cranfield University
College Road 
MK43 0AL

How to apply

To apply for this course please use the online application form.

Read our Professional development (CPD) booking conditions.