Dr Sylvie Jackson
Location: Wellington Hall
Department of Management and Security
Current activities
Sylvie Jackson is a senior lecturer in change management and performance measurement. Her interests are in both the people side and methodology of change management and in tools and techniques used to make organisations both effective and efficient, such as balanced scorecards, process management, and excellence models. She is a module manager for a wide range of Masters degrees, such as the MBA(D) and teaches on a number of short courses both internal to DCMT and those externally available to a wider audience.
Recent research includes development of a balanced scorecard for security sector reform and identifying ways to improve the management of interdependencies in change management. She is a ‘critical friend’ to the change team for the DE&S merger and has been inputting to the communication strategy, process management and evaluating the change to date. Her current research aims to identify effective practice in change management within UK MoD with a view to creating a body of knowledge for the MoD.
Clients
- UK MoD Defence Equipment &Supply Change Team
- UK MoD DGMO
- Defence Leadership & Management Centre
- Motorola
- Jordan DoD
- GCHQ
- UNDP/DFID/US State Dept
- The Health Foundation
- JTAC
Background
Sylvie Jackson joined Cranfield University as a Senior Lecturer at the Defence Academy of the UK in 1999 after a period of consultancy work and a lengthy career in The Post Office. Her career in The Post Office included the introduction of customer care and total quality in Royal Mail. Her final role was as a Quality & Business Process Director and her achievements include the development of the benchmarking process and the customer/supplier partnership process, which are used throughout The Post Office.
Her qualifications include a PhD in Transformational Change, MBA and Postgraduate Diplomas in both Management Studies and Marketing, all achieved whilst working full time. She has a range of publications which include journal articles and chapters in books and has spoken at more than fifty conferences. She is a member of the Chartered Management Institute and the Chartered Institute of Marketing.
Consultancy work has been undertaken with such clients as WH Smith, Business Link, East Wiltshire Health Authority and Bradford & Bingley. This work has been in the fields of benchmarking, quality management, purchasing and logistics and strategic management. More recent work includes Change Management workshops for GCHQ and the development of leadership attributes and 1* leadership course for the Defence Leadership Centre at the Defence Academy and the development of balanced scorecards for several groups in the MoD, and has developed a number of successful short courses for the Resilience Centre.
Selected publications
- Jackson, S., ‘Military Strategy Perspective’ in Jenkins, M., Ambrosini, V. (Eds), Strategic Management: A Multiple-Perspective Approach, Palgrave 2007
- Jackson, S., ‘Performance Management’, in Cleary, L. R., McConville, T. (Eds), Managing Defence in a Democracy, (Routledge, June 2006)
- Jackson, S., ‘Personal Skills’, Supply Chain Management’, Organisation Theory – People Centred’, ‘Financial Management,’ ‘Leadership’, Management Tools and Techniques’, Quality Management’, ‘Change Management – People Centred’, in United Nations Development Programme Mine Action Management Training – Middle Managers Course, (also lead editor with other editors McAlpine, M., Richards, C), (Cranfield Mine Action, 2001)
- Jackson, S., ‘Personal Skills’, Supply Chain Management’, Organisation Theory – People Centred’, ‘Change Management – People Centred’, in United Nations Development Programme Mine Action Management Training – Senior Managers Course, (also lead editor with other editors McAlpine, M., Richards, C), (Cranfield Mine Action, 2000)
- Jackson, S., The European Foundation for Quality Management “Excellence Model “: The Implications for the Military, Cranfield University, 20 June 2000
- Jackson, S., (with Willcocks, L and Currie, W) ‘In Pursuit of the Re-engineering Agenda in Public Administration’, Public Administration, Vol 75, No 4, (Winter 1997) pp617-649
Awarded Citation of Excellence by ANBAR Electronic Intelligence
