Dr Sylvie Jackson
Director, Centre for Defence Management and Leadership
Location: Wellington Hall 214
E: s.jackson@cranfield.ac.uk
T: 01793 785298
Department of Management and Security
Current activities
Sylvie Jackson is a senior lecturer in two key subject areas: change management and measurement of organisation performance. Her interests are in both the people side and methodology of change management and in tools and techniques used to make organisations both effective and efficient, such as balanced scorecards, process management, and excellence models. She is a module manager for a wide range of Masters degrees, such as the MSc Resilience, MSC Security Sector Management and teaches on a number of short courses. Sylvie has been the lead academic for the Centre for Defence Leadership and Management since its initiation in 2002. From 2007-2012, Sylvie was Course Director for the MBA(Defence) and Module Manager for two of the modules (Leadership and Change Management in a Wider Defence Context and Independent Research Project).
Sylvie’s research focuses on the development, adaptation and use of management tools and techniques to make organisations more successful. Recent research work includes the development of a performance management framework for Arthritis Research UK; a review of the MoD Board Balanced Scorecard to identify what it ‘said about MoD’s strategy’; an evaluation of the R&D Process for the Metropolitan Police and a major piece of policy research for Eurocontrol on the Role and Justification of Security in Air Traffic Management. Her ongoing research aims to identify effective practice in change management within UK MoD with a view to creating a body of knowledge for the MoD.
Clients
- UK MoD WOC and MBDA Partnership
- UK MoD Performance Management Team
- Eurocontrol
- Metropolitan Police
- Uk MoD Centre for Defence Leadership & Management
- Motorola
- Jordan DoD
- GCHQ
- UNDP/DFID/US State Dept
- The Health Foundation
- JTAC
Background
Sylvie Jackson joined Cranfield University as a Senior Lecturer at the Defence Academy of the UK in 1999 after a period of consultancy work and a lengthy career in The Post Office. Her career in The Post Office included the introduction of customer care and total quality in Royal Mail. Her final role was as a Quality & Business Process Director and her achievements include the development of the benchmarking process and the customer/supplier partnership process, which are used throughout The Post Office.
Her qualifications include a PhD in Transformational Change, MBA and Postgraduate Diplomas in both Management Studies and Marketing, all achieved whilst working full time. She has a range of publications which include journal articles and chapters in books and has spoken at more than fifty conferences. She is a member of the Chartered Management Institute and the Chartered Institute of Marketing.
Consultancy work has been undertaken with such clients as WH Smith, Business Link, East Wiltshire Health Authority and Bradford & Bingley. This work has been in the fields of benchmarking, quality management, purchasing and logistics and strategic management.
Selected publications
Reports
- Jackson, S., (with Wilkinson, E.,) An Analysis and Review of the UK Defence Balanced Scorecard and UK MoD’s Defence Plan Against the Proposal to Adapt to a Strategy Map, 8 June 2009
- Jackson, S., (with Weston, K., Young, R.Q., Hyde-Bales, R.) Review of Counter-Terrorism Science and Technology Innovation Research and Development Procedures and Processes within the Metropolitan Police Service, Restricted, Spring 2009
- Jackson, S., The Role and Justification for Air Traffic Management Security, Eurocontrol, Spring 2009
- Jackson, S., (with Ito, P.) Case Study: MoD HOME Project, Defence Leadership & Management Centre, 2008
Book Chapters & Articles
- Jackson, S. (with Fitz-Gerald, A.) ‘Developing a Performance Measurement System for Security Sector Interventions’, Journal of Security Sector Management, Vol 6, Issue 1, (March 2008)
- Jackson, S., ‘Military Strategy Perspective’ in Jenkins, M., Ambrosini, V. (Eds), Strategic Management: A Multiple-Perspective Approach, Palgrave 2007
- Jackson, S., ‘Performance Management’, in Cleary, L. R., McConville, T. (Eds), Managing Defence in a Democracy, (Routledge, June 2006)
- Jackson, S., ‘Personal Skills’, Supply Chain Management’, Organisation Theory – People Centred’, ‘Financial Management,’ ‘Leadership’, Management Tools and Techniques’, Quality Management’, ‘Change Management – People Centred’, in United Nations Development Programme Mine Action Management Training – Middle Managers Course, (also lead editor with other editors McAlpine, M., Richards, C), (Cranfield Mine Action, 2001)
Contributor to winning Queen’s Anniversary Prize for Higher Education 2007 - Jackson, S., ‘Personal Skills’, Supply Chain Management’, Organisation Theory – People Centred’, ‘Change Management – People Centred’, in United Nations Development Programme Mine Action Management Training – Senior Managers Course, (also lead editor with other editors McAlpine, M., Richards, C), (Cranfield Mine Action, 2000)
Contributor to winning Queen’s Anniversary Prize for Higher Education 2007 - Jackson, S., The European Foundation for Quality Management “Excellence Model “: The Implications for the Military, Cranfield University, 20 June 2000
- Jackson, S., (with Willcocks, L and Currie, W) ‘In Pursuit of the Re-engineering Agenda in Public Administration’, Public Administration, Vol 75, No 4, (Winter 1997) pp617-649
Awarded Citation of Excellence by ANBAR Electronic Intelligence
